All Systems Operational
Metal Pay Application Operational
90 days ago
100.0 % uptime
Today
Metal Pay (iOS) Operational
90 days ago
100.0 % uptime
Today
Metal Pay (Android) Operational
90 days ago
100.0 % uptime
Today
Cryptocurrency Services Operational
90 days ago
100.0 % uptime
Today
Deposits Operational
90 days ago
100.0 % uptime
Today
Transactions Operational
90 days ago
100.0 % uptime
Today
Withdrawals Operational
90 days ago
100.0 % uptime
Today
Transaction Nodes Operational
90 days ago
100.0 % uptime
Today
Fiat Currency Services Operational
90 days ago
100.0 % uptime
Today
Deposits Operational
90 days ago
100.0 % uptime
Today
Transactions Operational
90 days ago
100.0 % uptime
Today
Withdrawals Operational
90 days ago
100.0 % uptime
Today
Metal Pay Client Services Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Knowledge Center Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
Backend Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 15, 2024
Resolved - This incident has been resolved.
Apr 15, 19:38 PDT
Investigating - We have identified an issue with processing transactions. Our team is actively investigating the issue and working on a fix. Thank you for your understanding and patience.
Apr 15, 19:02 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Resolved - This incident has been resolved.
Apr 4, 22:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 4, 19:22 PDT
Update - We are continuing to work on a fix for this issue.
Apr 4, 19:22 PDT
Identified - We have identified an issue with our account verification system which may also affect transactions.

The issue is being investigated at this time. We appreciate your patience and understanding.

Apr 4, 15:45 PDT
Resolved - The Hedera mainnet upgrade has been completed. Deposits and withdrawals are back online.
Apr 4, 11:59 PDT
Identified - Due to the Hedera Mainnet Blockchain upgrade, crypto withdrawals and deposits for HBAR will be delayed on Thursday, April 4th, 2024 at 17:00 UTC for approximately 60 minutes.
Apr 4, 08:04 PDT
Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

Apr 1, 2024

No incidents reported.