Withdrawal Processing Delays

Incident Report for Metal Pay

Resolved

This incident has been resolved.
Posted Jan 16, 2026 - 12:21 PST

Update

We are continuing to monitor for any further issues.
Posted Jan 16, 2026 - 12:21 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 16, 2026 - 10:18 PST

Investigating

We are currently experiencing delays in processing withdrawals from Metal Pay. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
Posted Jan 15, 2026 - 02:15 PST
This incident affected: Cryptocurrency Services (Withdrawals).