Crypto Withdrawal Error

Incident Report for Metal Pay

Resolved

The crypto withdrawal issue has been fully resolved.

Posted Nov 13, 2024 - 09:34 PST

Monitoring

A fix has been implemented and we are monitoring the operational status.

Posted Nov 13, 2024 - 08:55 PST

Identified

We are working to fix an issue with crypto withdrawals due to an issue with network fee calculation.

Posted Nov 13, 2024 - 07:30 PST

This incident affected: Cryptocurrency Services (Withdrawals).