Account Verification Issues and Transaction Delays

Incident Report for Metal Pay

Resolved

This incident has been resolved.

Posted Apr 04, 2024 - 22:20 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 04, 2024 - 19:22 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 04, 2024 - 19:22 PDT

Identified

We have identified an issue with our account verification system which may also affect transactions.

The issue is being investigated at this time. We appreciate your patience and understanding.

Posted Apr 04, 2024 - 15:45 PDT

This incident affected: Metal Pay Application (Metal Pay (iOS), Metal Pay (Android)), Cryptocurrency Services (Deposits, Transactions, Withdrawals, Transaction Nodes), and Fiat Currency Services (Deposits, Transactions, Withdrawals).